Systemische Praxis – Jan Scherer Privacy Policy

Effective Date: April 24, 2025

At Systemische Praxis – Jan Scherer, we value your privacy and are committed to protecting your personal information. Our goal is to be transparent about how we collect, use, and safeguard your data in accordance with applicable laws and regulations. This Privacy Policy applies to our website https://systemischetherapie-scherer.de/ and any other sites or applications that we own and operate.

When we say “personal information,” we mean any details that can be used to identify you. This includes your name, contact details, payment information, device details, and even how you interact with our website or services.

Sometimes, our websites or applications may include links to third-party sites or services. Keep in mind that those sites have their own privacy policies, which may be different from ours. If you click on an external link, we encourage you to review their privacy policy to understand how they handle your personal information. Our Privacy Policy only covers what happens on our sites and applications, so once you leave, their rules apply.

Information Collection

To provide you with better experiences, we may collect two types of information:

  • Information Collected Automatically: Some data is gathered automatically when you use our website, applications, or services. This includes technical details from your device and browsing activity.
  • Information You Provide: This includes any details or personal information you actively share with us, such as when you sign up for a service, participate in a promotion, or contact us.

Information We Collect Automatically

As you navigate through and interact with our websites, applications, or click on an email from us, we may use cookies, web beacons, and other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Your device’s IP address.
  • Browser type and version.
  • Pages you visit and how long you spend on them.
  • The date and time of your visit.
  • Any errors you encounter and related technical details.
  • Identifying when you return to our website.
  • Your preferences and settings.

We use this data to improve our services, troubleshoot issues, and deliver better, more personalized experiences to you. While this data isn’t intended to personally identify you on its own, it may be possible to link it with other information to identify you.

The technologies we use for this automatic data collection may include:

  • Cookies: Small files stored on your device that help us remember your preferences and enhance your experiences.
  • Local Storage: Information saved on your device to remember your settings and preferences.
  • Session Storage: Temporary information stored only during your current visit.
  • Log Files: Records of website activity that may include your IP address, browser type, and pages visited.
  • Web Beacons: Small electronic images that help us understand how you interact with our emails and website(s).
  • Embedded Scripts: Code that collects information about how you interact with our website(s) or services.

For more information on how we use cookies, please refer to our Cookie Policy.

Device Data

When you use our website or services, we may also automatically collect certain additional details about the device you’re using, including:

  • Device Type
  • Device Settings
  • Operating System
  • Geo Location
  • Unique Device Identifiers

The information we collect depends on your device’s settings and software permissions. If you’d like to learn more about what data is shared, we recommend checking the privacy settings of your device and apps.

Personal Information You Provide to Us

We may collect personal information that you voluntarily provide to us, such as when you create an account, subscribe to our newsletter, fill out a form, or contact our support team. This information may include:

  • Name
  • Email
  • Phone or Mobile Number
  • Home or Mailing Address
  • Employment Data (Job applications, professional information)
  • Commercial Information (Purchase history, transaction records)
  • Social Profiles
  • Date of Birth

We only ask for the information necessary to provide our services, and we’ll always let you know why we need it. Personal information that you provide may be associated with information that we collect automatically.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, for the following purposes:

  • Website Functionality & User Experiences
  • Email & Contacting Users
  • Record Keeping & Administration
  • Compliance & Dispute Resolution
  • Security & Fraud Prevention
  • Order & Delivery Fulfillment
  • Payment Processing
  • Login & Account Management
  • Analytics & Market Research
  • Advertising & Marketing
  • Competitions, Sweepstakes, or Giveaways
  • Product Development
  • Recruiting
  • Other Purposes with Your Consent

Combining Information for a Better Experience

We may combine the personal information you provide with data we collect automatically or receive from trusted sources. For example, if you share your location with us, we might use this information alongside general data—such as local currency and language preferences—to personalize your experience and make our services more relevant to you.

Our Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason to do so. This means we only gather the data necessary to provide you with our services, improve our offerings, or meet legal and regulatory obligations. We never collect more information than we need for these purposes.

Data Storage and Security

Keeping Your Personal Information Secure

We take your privacy seriously and use industry-standard security measures to protect your personal information from loss, theft, unauthorized access, disclosure, copying, misuse, or modification.

While we do our best to keep your data secure, it’s important to understand that no online system or method of data storage is completely foolproof. We cannot guarantee absolute security, but we continuously work to safeguard your information.

You also play a role in keeping your information secure. If you create a password for our services, make sure it’s strong and keep it private. Additionally, be mindful of what personal details you choose to share publicly through our platform.

How Long We Keep Your Personal Information

We only keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. In some cases, we may need to keep your information for longer periods of time, including for legal, accounting, or regulatory reasons, or for public interest, research, or statistical purposes. When this happens, we ensure that appropriate safeguards are in place.

International Data Transfers

The information we collect is stored and/or processed in DE or where we or our partners, our affiliates, or our service providers operate. As a result, your personal information may be transferred to, stored, and/or processed in a country other than your own, including countries that may not have laws providing specific protection for personal data or that have different legal rules on data protection.

By providing us with your personal information, you agree to this transfer, storing, or processing. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

When we do transfer your information internationally, we will take appropriate measures to protect your privacy and ensure that your information is handled securely as outlined in this Privacy Policy. These measures may include using data transfer agreements, standard contractual clauses, binding corporate rules, or other approved mechanisms.

User Rights

We respect your rights when it comes to your personal information. Here’s how you can manage and control your data:

Your Choice

By providing us with personal information, you agree that we can collect, store, use, and share it as outlined in this Privacy Policy. While sharing your information is optional, some features of our website or services may not work properly without it.

Information from Third Parties

If we receive your personal information from a third party, we will protect it as described in this Privacy Policy. If you are sharing someone else’s personal information with us, you confirm that you have their permission to do so.

Marketing Preferences

If you have previously agreed to receive marketing communications from us, you can change your mind anytime. Simply contact us using the details below to update your preferences.

Your Right to Equal Treatment

We will never discriminate against you for exercising your privacy rights. Unless certain information is necessary to provide a service (e.g., processing a payment), we won’t deny you access to goods or services, charge different prices, or offer different levels of service based on your privacy choices.

Accessing, Updating, or Deleting Your Information

Depending upon your location, you may have additional rights regarding your personal information. These rights may include:

  • Accessing your personal information.
  • Updating or correcting your information.
  • Deleting your information.
  • Restricting processing.
  • Objecting to processing.
  • Withdrawing consent.

If you would like to exercise any of these rights, please contact us using the details provided in this Privacy Policy. We will respond to your request within a reasonable timeframe and notify you of the action we will take.

In order to protect your privacy and security, we may need to verify your identity before processing your request. In some cases, we may need to collect additional information to confirm your identity.

Data Breach Notifications

If a data breach occurs, we will comply with all relevant laws and regulations. If the breach poses a high risk to your rights and freedoms, we will notify you promptly and take all necessary steps to minimize the impact of the breach.

Filing a Complaint

If you believe we’ve mishandled your personal information or violated a data protection law, please contact us with full details. We will investigate and respond in writing, outlining our findings and any steps we’ll take to resolve the issue. You also have the right to escalate your complaint to a data protection authority.

Unsubscribing from Communications

If you no longer wish to receive marketing emails or other communications from us, you can unsubscribe at any time by:

  • Clicking the „unsubscribe“ link in any email we send.
  • Contacting us directly using the details in this Privacy Policy.
  • We may need to verify your identity before processing your request.

U.S. State Privacy Rights

If you are a resident of California, Oregon, Nevada, Texas, Virginia, Colorado, Connecticut, Utah, or another state that provides data privacy protections, you may have additional rights regarding our use of your personal information. The rights outlined in this section do not apply to information exempted under applicable state privacy law. Further, the rights described in this section are not absolute, are subject to exceptions and limitations, and may not be afforded to residents of all states. In certain cases, we may decline requests to exercise these rights where permitted by law.

We describe the categories of personal information that we collect, how we collect that information, and how that information is shared above.

That information can be further classified into the following categories:

  • Internet Activity (Browsing history, interactions with our website)
  • Identifiers (name, email, phone number)
  • Commercial Information (Purchase history, transaction records)

Your Rights Under U.S. State Privacy Laws

To the extent you are provided additional privacy rights in the state you reside, you may have the following rights with respect to the information that we collect (in each case, subject to applicable law):

  • Right to Know: To know the categories and specific personal information we have collected, the categories and sources from which we collected the personal information, the categories of third parties with whom we share personal information, and the business or commercial purpose for collecting or selling (if applicable) personal information, and the right to request information about and opt out of automated decision making (if applicable);
  • Right to Access: To request a copy of the personal information that we have collected about you during the past 12 months;
  • Right to Opt-Out of Sales or Sharing: To opt out of sales of personal information (if applicable) or sharing personal information for Cross-Contextual Behavioral Advertising;
  • Right to Opt-Out of Automated Decision-Making: To opt out of profiling or automated decision-making that significantly affects you;
  • Right to Delete: To request that we delete the personal information that we have collected from you, subject to certain exceptions;
  • Right to Correct: To correct inaccurate information that we maintain about you;
  • Right to Limit Disclosure of Sensitive Information: To limit the disclosure of sensitive personal information, if we use or disclose sensitive personal information; and
  • Freedom from Discrimination: To exercise the rights described above free from discrimination or retaliation as prohibited under applicable law.

How to Exercise Your U.S. State Privacy Rights

If you reside in a state that provides specific data privacy rights, you may contact us by email or phone using the details provided below or by accessing our privacy tools that may be available to you. Your rights may only be exercised by you or by your designated agent and you may submit a request to know twice within a 12-month period, unless an applicable data privacy law grants you additional rights.

Your request must include enough information to allow us to reasonably verify that you are the person about whom we collected personal information or an authorized representative, which may include: (1) verifying your account information if you have an account with us; or (2) requesting two forms of identification that are reliable for verification purposes, unless the request includes sensitive information and, in which case, we may require three forms of verification and a signed declaration. The information included in your request must allow us to properly understand, evaluate, and respond to it.

We may not be able to respond to your request if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. If we cannot verify your identity or authority, we may not fulfill your request. We will only use personal data provided in the request to verify the requestor’s identity or authority to make it.

You may submit a request through a designated agent. You must instruct that agent that they will need to state that they are acting on your behalf when making the request, have reasonably necessary documentation, and be prepared to provide the necessary personal information to identify you in our systems.

We will acknowledge receipt of your request. We will provide a substantive response within 45 calendar days or inform you of the reason and extension period (up to a total of 90 days) in writing.

If we deny your request, we will explain the reasons for the denial. You may appeal that denial by contacting us using the contact details below. If we are unable to comply with your request, we will explain the reasons for the inability to comply.

If you have any questions or concerns about your privacy rights, you may contact us using the details provided below.

Selling or Sharing of Personal Information

We do not sell personal information to third parties. However, some jurisdictions may interpret sharing information through automatic tracking technologies with certain third parties as a sale of information or sharing for targeted advertising purposes (e.g., Google, Facebook, LinkedIn, or similar providers). We may also share your personal information with third parties for a business purpose, as described in this Privacy Policy. If you would like to opt out of the sharing or sale of your personal information, please contact us using the details provided below.

Shine the Light

Under the California Shine the Light law, customers may request information about whether a business has disclosed personal data (as defined in that law) to any third parties for their direct marketing purposes.

European & UK Data Privacy Rights

We comply with the EU General Data Protection Regulation (GDPR) and the UK GDPR along with the Data Protection Act 2018, ensuring that your personal information is processed lawfully, fairly, and transparently.

Data Controller/Data Processor

Under certain data protection laws, organizations that handle personal data can fall into two categories:

  • Data Controllers: Entities that determine the purposes and means of processing personal data.
  • Data Processors: Entities that process personal data on behalf of a Data Controller.

We, Systemische Praxis – Jan Scherer, act as a Data Controller when handling your personal data for our own business purposes. In some cases, we may also act as a Data Processor when handling personal data on behalf of another entity.

Lawful Bases

We only process your personal data when we have a lawful basis to do so. Our lawful bases include:

  • Consent: Processing based on your explicit consent for specific purposes such as marketing communications or optional features.
  • Performance of a Contract: Processing necessary to fulfill our contractual obligations to you or to take steps at your request before entering into a contract.
  • Legitimate Interests: Processing necessary for our legitimate business interests, provided these interests are balanced against your rights and freedoms.
  • Legal Obligations: Processing necessary to comply with legal or regulatory requirements.

Data Subject Rights

As a resident of the EEA, UK, or Switzerland, you typically have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data.
  • Right to Be Informed: Receive information about how your data is collected, processed, shared, and stored.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure („Right to be Forgotten“): Request deletion of your data under certain circumstances.
  • Right to Restrict Processing: Limit how we use your data in certain situations.
  • Right to Data Portability: Receive your data in a structured, commonly used format in certain cases.
  • Right to Object: Object to processing based on legitimate interests, direct marketing, or public interest.
  • Rights Related to Automated Decision-Making: Request human intervention for significant automated decisions.

How to Exercise Your Rights

To exercise any of these rights, please contact us by email or phone using the details provided below or by accessing our privacy tools that may be available to you.

We may need to verify your identity before processing your request and will respond to your request within one month, but may extend this period for complex requests. If we need more time, we will notify you and explain the reason for the extension.

Complaints

If you are not satisfied with our response or if you believe that we’ve mishandled your personal data, please contact us with additional details. You also have the right to lodge a complaint with a data protection authority:

  • UK residents can contact the Information Commissioner’s Office (ICO): https://ico.org.uk
  • EEA residents can contact their national Data Protection Authority (DPA)

International Transfers of Personal Data

We operate globally, which means your personal information may be transferred to and processed in countries outside the European Economic Area (EEA) and the United Kingdom (UK). Some of these countries may have different data protection laws than those in your home country.

Whenever we transfer your personal information internationally, we ensure appropriate safeguards are in place, such as:

  • Adequacy Decisions/Regulations: Transfers to countries that have been deemed to provide an adequate level of data protection.
  • Standard Contractual Clauses (SCCs): Legally approved data protection clauses.
  • Binding Corporate Rules (BCRs): For intra-company transfers.
  • Other Legal Safeguards: Including explicit consent or contractual necessity.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, industry standards, or legal requirements. Any updates will be posted here at the same link where you are currently viewing this policy.

If any changes significantly affect how we use your personal information, we will notify you and, if required by law, seek your consent or provide you with the option to opt in or out of the updated practices.

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Where Can You Obtain Further Information?

If you have questions or concerns about our Privacy Policy or our data practices, you can reach out to our Privacy Officer at:

Systemische Praxis – Jan Scherer

Privacy Officer

Email: technik@systemischetherapie-scherer.de

Phone: +4915129039896